( Resident Request Center )
Resident requests, tracked and documented
Choose the pathway that matches your need. Every submission returns a confirmation ID, a printable receipt, and a preview of exactly what our team receives.
Non-Emergency Use Only
These forms are for non-emergency resident requests only and are not continuously monitored for live crisis response. If you are experiencing an emergency or crime in progress, immediately call 911.
( Resident Request Lifecycle )
From submission to verified patrol action
- STEP 01
Request lodged & checked
Details validated and assigned a reference.
- STEP 02
Shift dispatch briefing
The assigned supervisor routes the request.
- STEP 03
Patrol verification
Actions are documented with a timestamped log.
Three pathways
How can we help today?
( RES-01 ) VACATION WATCH
Channel openVacation Watch Request
Traveling? Enroll your property for documented patrol checks, and register keyholders, vehicles, and expected vendors while you're away.
- ▸ Travel dates & keyholder
- ▸ Authorized vehicles & visitors
- ▸ Property instructions
( RES-02 ) NON-EMERGENCY INCIDENT
Channel openNon-Emergency Security Concern
Report suspicious activity, parking violations, gate malfunctions, vandalism, or lighting hazards with photos and a full narrative.
- ▸ Concern classification
- ▸ Location & time of occurrence
- ▸ Photo / document upload
( RES-03 ) GENERAL SERVICE
Channel openGeneral Service / Inquiry
Everyday questions: gate access and tags, patrol verification, community security policy, or updating your contact information.
- ▸ Quick 2-minute form
- ▸ Choose your inquiry type
- ▸ Reference ID confirmation
Every channel returns a tracked confirmation ID + printable receipt
Need someone now?
Urgent but non-emergency? Call dispatch.
Our dispatch line is answered 24/7. Emergencies and crimes in progress must go to 911.
( HOA Patrol / Active Route )